Refund and Cancellation Policy

Here is a professional Refund and Cancellation Policy tailored for Emenza Pharma, keeping in mind that you’re a pharmaceutical and nutraceutical manufacturer dealing with B2B (business-to-business) clients, likely through custom orders and contracts.

Effective Date: 16 October 2025
Company Name: Emenza Pharma
Website: www.emenzapharma.com

At Emenza Pharma, we are committed to providing high-quality pharmaceutical and nutraceutical manufacturing services to our business clients. Due to the custom nature of our products and services, we have specific policies regarding cancellations, changes, and refunds, outlined below.

1. Order Confirmation

All orders are considered final once:

A formal Purchase Order (PO) is issued by the client, and
Emenza Pharma provides a written confirmation (via email or signed agreement), or
Advance payment (partial or full) has been received, as per agreed terms.

2. Cancellation Policy

a. Before Production Begins

Cancellations may be accepted before the production process has started. Any cancellation request must be made in writing and sent to your account representative or our official email.

Cancellation Fee: A cancellation fee may apply to cover administrative and pre-production costs.
Advance Refund: If applicable, any advance paid may be refunded after deducting applicable charges.

b. After Production Begins

Once production has commenced, orders cannot be cancelled due to the custom nature of our products and resource allocation.

3. Refund Policy

We do not offer refunds on completed manufacturing orders unless:

The product delivered is not as per the mutually agreed specification or,
There is a confirmed quality deviation from documented quality standards, verified by our QA/QC team.

Refunds Are Not Applicable In Cases Including But Not Limited To:

Change of mind after production start
Client-side delays or storage issues
Incomplete or incorrect information provided by the client during the order process
Products damaged due to improper storage or handling after delivery

4. Return Policy

Due to regulatory and safety requirements, we do not accept product returns once goods have been dispatched or delivered, except in cases of:

Documented manufacturing defects
Shipping errors (e.g., wrong product delivered)

In such cases, the client must notify us within 5 business days of receiving the product, supported by photographs, batch numbers, and delivery documentation.

5. Dispute Resolution

In the event of a dispute, both parties agree to make every reasonable effort to resolve the issue amicably. If unresolved, the matter will be handled according to the governing law and jurisdiction defined in the service agreement or purchase order.

6. Contact for Cancellations or Refund Queries

For any questions or to request a cancellation or refund, please contact us at:

📧 Email: info@emenzapharma.com
📞 Phone: +91 8401471881
🏢 Emenza Pharma, Plot No. E 6/1,New Market Yard, Dairy Road , Modi Nagar , Palanpur, Gujarat , India (385001)
🌐 Website: www.emenzapharma.com

Note:

This policy applies only to direct B2B clients of Emenza Pharma. For distributors, agents, or third-party purchases, please refer to your respective contracts or agreements.